Dear EMS, Fire Services and Hospital Customers,

We are pleased to announce that HealthNet recently entered into a partnership with RSQ911 Solutions to launch a web-based survey tool that will allow us to capture key insights and measure customer satisfaction at every stage of a flight.

This survey tool is an extension of our commitment to provide superior services to patients and their families, as well as the pre-hospital and hospital caregivers we work with everyday. As our valued partner in emergency medical care, I am personally seeking your input to ensure that our organization can address opportunities to better serve you and the patients we collectively serve. The survey will enhance communication between our organizations by giving you the opportunity to provide real-time feedback regarding our interactions at a patient care / flight level. At the same time, we will provide timely follow up of opportunities for improvement as they are identified.

By completing this small survey, you can help us to determine how we can serve you better. Upon completion, a member of management will receive a report in real time, so that we can evaluate what we are doing well, or in the unfortunate instance, how we can improve. If appropriate, our leadership can contact you right away following your contact with a HealthNet crew, and discuss any dissatisfactions…and of course we love to hear when you’re pleased with our performance as well.

Soon our crews will begin to hand out surveys to your staff, and I have enclosed a sample for your review. The survey takes less than a minute to complete online. We look forward to launching this tool, and we look forward to receiving your responses and feedback. Your input is extremely valuable as HealthNet continues to strive toward higher levels of service excellence.

If you have questions or comments regarding the launch of this new program, your call is most welcome.

Sincerely,
Dave Cross

Official Release

Survey Example: